Check here first to see if you can find the answer you need when you run into any issues. If not, feel free to contact us directly. You can also leave a comment at the bottom of the page, and we’ll add common questions over time.
General Questions
A：We ship worldwide, as long as international trade is permitted in your country.
A：We primarily focus on silk fabrics. The finished silk products are offered by our partner. If you need silk fabric, feel free to contact us directly. If you’re looking for finished silk products, you can purchase them from our partners through our website.
A：We mainly do wholesale, but we also support retail purchases. When you see the “Pay a Sample” option on our product pages, that essentially means retail. If you buy in small quantities, it’s considered a retail price, but wholesale orders come with significantly lower prices.
A：As mentioned above, we offer fabric samples for purchase. We also provide swatch charts, which are available for purchase as well. Please contact us for more details.
A：Yes, most of our fabrics are made of 100% natural mulberry silk. The only exception is our stretch silk fabrics, which contain about 5% spandex. Apart from that, all materials are pure mulberry silk.
A: Yes, we do. However, our existing product range already covers most customer needs. If you have specific customization requirements, please contact us with the details of your request.
A: There is no MOQ for retail orders, but wholesale orders typically have a minimum requirement depending on the product type, you can check the MOQ on the single product pages.
Account and Payment
A：For wholesale orders, please contact us through the contact information provided on our website, specifying the products and quantities you want to order. If you only need a small amount of fabric, you can purchase it through the “Pay a Sample” option, where you can select different quantities. However, please make sure to let us know which color you need.
A：We don’t require users to register accounts because we primarily operate as a B2B business, which follows a more traditional wholesale model. For sample or retail purchases, we process payments through PayPal. PayPal provides detailed records of your transactions and order payments, and it also requires tracking numbers for real shipments. Not having an account also means we do not collect customer information, while PayPal ensures the security of transactions.
A: For small orders, PayPal is our primary payment method. For wholesale orders, we follow the traditional B2B approach, with bank T/T (telegraphic transfer) as the main payment method. We also accept payments through services like WorldFirst and PingPong. If you have a preferred payment method, feel free to discuss it with us.
A: We primarily conduct transactions in USD (U.S. Dollars), but we can also accept other currencies. Please contact us for confirmation.
A: We do not directly accept credit card payments, but you can make payments through PayPal, which allows you to link a credit card.
Shipping and Returns
A: In-stock items typically ship within 3-5 days. Custom orders may take longer, depending on the product and order quantity.
A: If the order has not yet been shipped, we can attempt to modify or cancel it. However, once the order is processed or shipped, changes or cancellations are not possible.
A: Yes, once your order has shipped, we will provide a tracking number, and you can track the shipping status on the courier’s website or logistics platform, or 17track website.
A: Please contact us within 48 hours of receiving your order and provide relevant photos or videos. We will work quickly to resolve the issue, you can check more detail on this page: returns.